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Our shop
was built on quality repairs and service. In
order to achieve high quality results, many
things must exist. To start with, a
shop must have the very
best staff of Mechanical Technicians,
Service Advisors, Parts Venders and
Suppliers. They must have the proper tools
and equipment, all in good working order, to
perform their jobs. Also needed, are more
than one source of, up-to date, accurate,
repair information. The staff must
constantly attend the best training
available. The highest quality parts must be
used, at all times. The shop needs to be
clean, well lighted, and organized.
We have
been designated as a
certified
green shop. HEFR was one of three
shops that first participated in a pilot
program, between the Arizona Department of
Environmental Quality and the Automobile
Service Association, for the purpose of
certifying Green Shops. The program goal is
to encourage and recognize businesses that
put out extra effort to prevent pollution
and conserve our natural resources.
Quality won't
happen without the best shop management
computer software, outstanding organization,
communication and efficiency in all shop
operations. All this is meaningless unless
everyone in the shop is dedicated to
delivering a quality product and
unsurpassable service. The
staff must be
supported in this mission, from the top of
the organization, on down.
We keep a complete service history on every
vehicle we've ever had in our shop. We not
only have computer records, we have a paper
file on every vehicle.
Our new software system makes
maintenance
even easier. We've broken down all the
required maintenances into their individual
component parts. There are several key items
to keep track of. Our software produces a
list of these items for every vehicle we
service, showing the date and miles each job
was last done and the date and miles each
one is due again. It's all detailed on each
repair order. Very few other shops have
computer software that will do this.
We'll gladly review your maintenance
schedule with you, and let you know what's
past due, currently due and, even more
important, what's coming due next time. This
allows you to budget the time and money for
future services. You don't have to know
anything about a vehicle, that's our job.
All you have to do is
show up and we'll help
you from there. Scheduled maintenance saves
money and protects your investment. It also
helps ensure that your car will start at
midnight when you need it to. It's a proven
fact that well-maintained vehicles require
47% fewer repairs!
We're qualified to perform all the required
maintenance services on your vehicle, even
if it's brand new and still under warranty.
We don't just fix vehicles, we build
relationships!
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Affiliations
Sponsoring
Member
International Automotive Technicians Network
Member
Automotive Service Assoc.
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